Privacy Policy

Kohira Luxe ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated luxury jewellery shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" refers to information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized data.

We may collect the following categories of personal information:

• Contact details: Name, billing and shipping address, phone number, email
• Financial information: Payment details processed via Shopify-supported gateways
• Account information: Username, preferences, account settings
• Transaction information: Orders, returns, exchanges, cancellations
• Communications: Support queries and correspondence
• Device information: IP address, browser, device identifiers
• Usage information: Interaction and browsing behavior

Sources of Personal Information

• You directly, when using our Services
• Automatically, via cookies and similar technologies
• Service providers acting on our behalf
• Business partners or third parties as permitted by law

How We Use Your Personal Information

Service Delivery & Improvement

• Process payments and fulfill orders
• Manage customer accounts
• Handle shipping, returns, and exchanges
• Personalize shopping experience

Marketing & Advertising

• Send promotional communications (where permitted)
• Display relevant advertisements

Security & Fraud Prevention

• Authenticate accounts
• Detect and prevent fraud
• Maintain platform security

Communication

• Respond to support requests
• Share order and service updates

Legal & Compliance

• Comply with legal obligations
• Respond to lawful requests
• Enforce policies and rights

How We Disclose Personal Information

• With Shopify, payment, logistics, and IT service providers
• With marketing and advertising partners
• With consent or legal obligation
• During business transactions or restructuring

We do not sell or rent your personal information.

Cookies & Similar Technologies

We use cookies to improve browsing experience, analyze traffic, and personalize content. Cookie preferences can be managed via browser settings.

Children's Data

Our Services are not intended for children under 18. We do not knowingly collect data from minors.

Security & Retention

We use reasonable safeguards to protect personal information and retain it only as long as necessary for legal and operational purposes.

Your Rights

• Access, correct, or delete your information
• Request data portability
• Opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us